Russian Towers attended the EDMS & ECM Day 2019 conference

On September 25, 2019, TAdviser, the expertise center on state and business automation in Russia, organized the EDMS & ECM Day 2019 conference.

Russian Towers were represented by IT Director Boris Shevelev and Michael Severov, Head of Business Systems Development.

Michael Severov talked about blurring the lines in ECM-CRM-BPM-B2B systems, illustrating it with the corporate system RUBAHA — an efficient means of automating business processes of an infrastructure operator.

The report explained in detail the path made by Russian Towers towards the desired implementation of the corporate information platform RUBAHA. The focus was on the implemented modules of RUBAHA and the challenges of their further development, which the company had faced:

  • Customer's personal account

  • B2B portal for contractors and infrastructure holders

  • CRM module

  • BPM module

Russian Towers shared one of the challenges they'd had to respond to: it would't be enough to have a separate ECM unit for each module and store the documents in various systems.

The reality and security reasons necessitate the need for a unified cloud file storage, such as SaaS (System As A Service) with an API access, closely integrated and bound with all the system modules mentioned above, on all the stages of the company's business processes.

The conference participants supported and agreed on the relevance of this challenge.


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